You’re ready to start applying for jobs. But how do you write a service advisor resume?
We’ve been there, and it can be tough! So we did some research, and we’re going to share our findings with you today: a guide to writing a great service advisor resume that will help you stand out from the pack.
Ready? Let’s get started!
Methodology
To build our service advisor resume guide, we analyzed 48 service advisor resumes and 25 service advisor job postings using machine learning to identify the most common elements of good service advisor resumes and the things employers ask for most often when hiring.
We’ve also built a database of over 600,000 publicly available resumes from different professions & analyzed how the best resumes were written.
It’s always good to make your resume unique and to follow best practices. This guide will help you understand what you need to include to make it competitive based on a large set of data from real resumes and real job listings.
You can read about our methodology in more detail here.
Service advisor resume objective data + service advisor objective examples
Do service advisor’s need to include an objective on their resume?
The general advice for resume objectives and professional summaries is still true (read our guide on resume objectives), but here’s what the data says for service advisor’s specifically:
- 36% of service advisor’s included an objective section
- 27% of service advisor’s included a professional summary
- 45% of service advisor’s included neither an objective nor a summary
Service advisor resume objective examples
Positive and meticulous service advisor able to hit KPIs independently or collaboratively team. Looking to join a reputable company as a customer service rep to help meet revenue benchmarks.
Lifelong service advisor looking for a new position. Plenty of experience working in highly collaborative settings and deploying key initiatives to help meet company-wide objectives .
Experienced in providing accurate service to key clients while processing financial documents. Seeking a service advisor role within an organization that offers rewarding opportunities for dedicated people.
A highly organized, dedicated and motivated professional with excellent knowledge of automobiles with 6+ years of experience as both Auto – Mechanic and Service Advisor that offers a positive atmosphere to learn and acquire new abilities and knowledge that will enhance my field of expertise to bring my strong sense of dedication, motivation, and responsibility towards work ethics.
Extensive experience in the automotive business. Worked as service manager for most of that time.
Skills for service advisor resumes
The best skills to put on any resume will be the ones most relevant to the job, but based on our analysis, these skills are among the most common on service advisor resumes, which means they can be a strong foundation and are probably good to list on yours (if you’ve got them).
To learn more about how to fully leverage your skills section, check out our guide to resume skills.
*Note: our machine learning essentially picks up common words and phrases in skill sections, so you may have to extrapolate what skills are needed based on your own professional experience.
Most common service advisor resume skills
Most common hard skills for service advisor resumes: knowledge of automotive systems, attention to detail, knowledge of repair procedures, diagnose problems, and record keeping.
Most common soft skills for service advisor resumes: communication skills, patience, listening skills, customer-service skills, and problem-solving skills.
Other good service advisor resume skills
- Understanding of automotive technology
- Understanding of automotive industry
- Customer service
- Automotive services
- Repair orders
- Product knowledge
- Inspection results
- Oil changes
- Schedule appointments
- ADP
- Service orders
- Customer complaints
- MS word
- Database tools
- Organizational skills
- Basic math skills
Service advisor skills section examples
Note: we formatted all these examples the same way here for the sake of simplicity, but you can read about skills section formatting in our guide to resume formatting.
Service advisor skills example 1
Understanding of automotive technology | management | customer service | automotive services | sales | leadership| repair orders
Service advisor skills example 2
Understanding of automotive industry | communication skills | product knowledge | communication skills | inspection results | communication skills | oil changes
Service advisor skills example 3
Database tools | schedule appointments | customer-service skills | customer-service skills | service orders | communication skills | customer complaints
Work experience for service advisor resumes
Work experience is perhaps the most important part of any resume, and it’s no different for service advisor resumes.
For more detailed info on work experience sections specifically, check out our guide for writing a good work experience resume section and our guide for building a resume with no experience.
In general, when applying for service advisor jobs, you want to highlight the experience most relevant to each specific position. Here are a few samples.
Service advisor work experience examples
WORK EXPERIENCE
Sr. Associate Service Advisor
Storm Solutions, 2021-2022
Responsibilities
- Handle returns or complaints
- Listen to customers’ questions and concerns and provide answers or responses
- Provide information about products and services
- Record details of customer contacts and actions taken
- Refer customers to supervisors or more experienced employees
WORK EXPERIENCE
Associate Service Advisor
Candor Corp, 2016-2022
Responsibilities
- Review customer accounts and make changes, if necessary
- Take orders, calculate charges, and process billing or payments
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
WORK EXPERIENCE
Service Advisor Intern
Moxie Group, 2012-2012
Responsibilities
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership’s workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
Education for service advisor resumes
Unless you’re applying for academic positions or don’t have any work experience, your work history will be more important than your education.
Still, education is usually listed on resumes, and often, service advisor job postings list a minimum education requirement.
See our guide for education on resumes for more detailed information.
Data from our sample of 531 service advisor resumes
- 7% service advisor resumes listed an associate’s degree
- 56% service advisor resumes listed a bachelor’s degree
- 36% service advisor resumes included a masters degree
- 0% service advisor resumes mentioned a doctoral degree
Service advisor resume education examples
EDUCATION
Bachelor of Arts
Universal Technical Institute of Arizona Inc, 2021
Awards & Honors
- Magna Cum Laude
- Salutatorian
- The Honor Society
EDUCATION
Associate of Science
Alliance Medical and Health Sciences College, 2016
Certifications for service advisor resumes
Not every job requires certifications, but certifications can almost always improve your odds of landing an interview, and there certifications for (or related to) nearly all jobs.
In fact, we wrote a playbook for listing certifications on resumes.
Here are a few certifications that can help service advisor’s specifically, according to CareerOneStop.
Service advisor certification examples
CERTIFICATIONS
Damage Analysis & Estimating Certification
National Institute for Automotive Service Excellence, 2021
ASE Collision Repair or Refinishing Technician
National Institute for Automotive Service Excellence, 2016
CERTIFICATIONS
Damage Analysis & Estimating Certification, ASE Collision Repair or Refinishing Technician, Certified Auto Glass Technician
Service advisor resume action verbs
After analyzing over 600,000 resumes, we built a huge library of of action verbs and cross-referenced it with our sample of 531 service advisor resumes and job postings to find which action verbs are most commonly used by service advisor’s and service advisor employers.
The most common action verbs on service advisor resumes are: test, program, assist, process, and prepare.
The most common action verbs on service advisor job postings are: manage, plan, lead, review, and perform.
Other action verbs for service advisor resumes:
- Assist
- Process
- Prepare
- Manage
- Lead
- Plan
- Review
- Perform
- Handle
- Develop
- Create
- Review
- Direct
- Resolve
- Monitor
Full service advisor resume example
We created a couple complete service advisor resume examples to help you see how all this fits together. Yours can be better than this. This is just a basic illustration.
To see “perfect” examples, check out our showcase of resume examples.
Service advisor resume example
Elizabeth Lowe
Service Advisor
4449 Lunetta Street, Wichita Falls, TX
A highly organized, dedicated and motivated professional with excellent knowledge of automobiles with 6+ years of experience as both Auto – Mechanic and Service Advisor that offers a positive atmosphere to learn and acquire new abilities and knowledge that will enhance my field of expertise to bring my strong sense of dedication, motivation, and responsibility towards work ethics.
WORK EXPERIENCE
Sr. Associate Service Advisor
Storm Solutions, 2021-2022
Responsibilities
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using our products and services to sell or provide customers with in-depth information about available parts and service options.
- Answering questions about service outcomes, scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Associate Service Advisor
Candor Corp, 2016-2022
Responsibilities
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership’s workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
Service Advisor Intern
Moxie Group, 2012-2016
Responsibilities
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Proactively analyzed personal and business prospects to determine the best products to fit client-specific needs resulting in significant increases in branch margins.
- Provided exceptional customer service while assisting loyal customers with general account requests, inquiries, and maintenance
CERTIFICATIONS
Certified Service Manager
ETA International, 2021
Certified Service Manager
National Electronics Service Dealers Association, Inc., 2016
SKILLS
Understanding of automotive technology | repair orders | leadership | communication skills | communication skills | research | schedule appointments
EDUCATION
Bachelor of Arts
Universal Technical Institute of Arizona Inc, 2021
Associate of Science
Alliance Medical and Health Sciences College, 2016
What experts say about service advisor resumes
Before we wrap it up, we want to leave you with some advice from other experts we admire.
“Fully content takes away from a resume’s value, but 51% of resumes included buzzwords, cliches, or incorrect pronouns.” – Write an Incredible Resume: 5 Golden Rules!
” Measurable metrics improve resume outcomes, but only 26% of resumes included five or more metrics” – Write an Incredible Resume: 5 Golden Rules!
” When you’re writing about any given customer service role, it’s very helpful for the reader if you illustrate some scope around your responsibilities as a customer service professional. This is best illustrated through a number, so long as that number reflects positively on you and your accomplishments.” – HOW TO WRITE A CUSTOMER SERVICE RESUME: 5 WAYS TO SHOWCASE YOUR SERVICE SKILLS
Want help with your service advisor resume?
And that’s it! We hope this guide has helped you understand what makes a great service advisor resume.
If you have any questions, please let us know in the comments below.
