You’re looking for a job that combines social interaction and a fast-paced environment with the more sober responsibilities of administering a restaurant.
If you’ve pinpointed a job that looks ideal, the next step is to apply for it. But first, you need to craft a convincing resume that will show that you meet the given criteria. This article has relevant examples and a full resume sample to inspire you.
Resume objective for a restaurant general manager
It’s a good idea to start your resume for the position of restaurant general manager with a strong objective that shows your determination and highlights your experience.
Put your objective at the top of your resume, so that it effectively provides a snapshot of your qualities and value.
If your objective can show that you have the ability to ensure the restaurant will be run efficiently and have the capacity to keep profits rising, you’ll have a good chance of clinching the position.
To show you will be a good restaurant general manager, you’re going to need to show that you have excellent skills and experience in the field. But your objective needs to be short and snappy – and powerful.
We have studied countless resume objectives for restaurant general managers, and the good ones use strong, positive language.
Your challenge is to choose the right adjectives to make your objective stand out.
As Jamie Hitchens, senior talent acquisition partner at Glassdoor points out, you have very little time to catch a recruiter’s eye.
There are loads of choices, but some that stood out for us included the words enthusiastic, hardworking, passionate, organized, creative, determined, goal-orientated, success- and profit-driven, and resourceful.
Resourceful, profit-driven restaurant general manager with varied experience in the food and beverage industry. Hardworking and organized, seeking to use my skills in the fields of strategic planning and customer service. Strong management skills and a passion for people.
Resume skills for restaurant general manager
Restaurant general managers need strong management skills to ensure that everything gets done correctly and on time. They have to multitask and need to know what’s going on all the time, at the tables, in the kitchen, and in the stock rooms.
According to Ryan Gromfin, restaurateur and restaurant coach, managers must be organized and structured and able to ensure that staff members follow the rules of the game.
Rules must be enforced equally. And it is the manager’s responsibility to ensure that staff have the right tools to do their jobs properly.
The ability to lead and give direction and instruction easily is important. Good restaurant general managers are independent, self-directing, and able to make decisions and coordinate others.
But teamwork is just as important. A vital skill is the ability to deal with people and to enjoy working and cooperating with others. They need to be able to communicate ideas clearly, especially to the staff.
These are all important skills.
But, as Angela Lowen, a restaurant manager from British Columbia says, skills like motor coordination, manual dexterity, verbal and written comprehension are also important.
Job posts often highlight the skills required. Take these into account when you write your resume.
Hospitality and culinary management | Cost control and budgeting | Team building, training, and supervision | Independent and self-directing | Strong social and people skills | Strong vocabulary and communication skills | Food taste | First aid | Physically fit
Restaurant general manager work experience
Many restaurant general managers start out as waiters, servers, even shift supervisors in a restaurant. Even those with no formal education in the field can often work their way up through a company, moving into management or by changing jobs completely.
Others are able to start higher up the ladder with associate or bachelor’s degrees in hospitality or culinary arts, or a diploma in business studies.
When you pursue a job as a restaurant general manager, unless the establishment specifically requires a college or university degree or diploma, it’s more likely that they’ll want you to have experience.
Even if a job posting doesn’t ask you to list your experience, you’ll definitely stand out more if you highlight previous positions in the restaurant industry.
We explored several top recruitment sites where hundreds of restaurant general manager jobs are posted. We noticed that the experience required varied considerably even though the skills stipulated were similar.
ZipRecruiter points out that if you can show you have the business acumen and leadership skills, as well as a responsible work ethic, you’re more likely to get the job of a restaurant general manager. The same applies to people wanting in-house promotion to the position.
Sample Work Experience
Restaurant Business Solutions
Restaurant General Manager, 2018 – 2019
Operated a well-managed, clean, and safe fast food restaurant. Responsible for employee staffing and training. Maintained strict compliance with health, safety, and security standards.
- Introduced monthly health and safety workshops for staff
- Launched a Waiter of the Week award to encourage reliability and loyalty of staff
- Reduced running costs by 15% in my first six months
- Reduced staff turnover by 20%
The Piedmont Club
Fine dining restaurant server, 2012 – 2018
Set up side-stations and performed assigned prep work. Attended to members and guests on seating (so no waiting). Distributed menus and took orders. Served meals and beverages. Removed soiled dishes.
- Learned how to time the service of each and every course
- Completed the on-line Become a Champagne Expert Course
- Awarded Server of the Month more than 20 times based on members’ votes
- Lead emergency evacuation drills during 2018
Server, 2010 – 2011
Responsible for menu suggestions, serving F&B, accurate order taking, food running, and sanitation of assigned stations. Acted as liaison between guests with allergies and the kitchen. Handled payments accurately.
- Mastered the POS system TOAST
- Completed opening, ongoing, and closing side work as required by management
- Memorized menu allergy chart/matrix
- Devised several new cocktails that were accepted by management
Restaurant general manager education
According to the US Department of Labor, more than 30% of restaurant general managers don’t have a high school diploma, let alone a degree or post-school diploma.
However, the US Bureau of Labor Statistics maintains that nowadays many companies hiring restaurant general managers prefer them to have post-secondary school training or a college degree. The most common training is at community colleges, culinary schools, and technical or vocational schools.
While most food service and restaurant managers get jobs with a high school diploma plus several years of experience, the industry is projected to grow only 1% between 2019 and 2029, so a solid educational background in restaurant management will likely impress recruiters.
We looked at a large number of job postings for restaurant general managers and found that relatively few positions specified any education in their posts.
Discussion on the Indeed Community page suggests that a college degree in restaurant management and culinary school training are both beneficial, but that the very best training is to master every restaurant position.
It also highlights the Star Career Academy in New Jersey as a great place to train. The Academy’s Hotel & Restaurant Management Program has been designed to prepare graduates for entry-level positions.
Star Career Academy, NJ
Diploma in Hotel & Restaurant Management, 2018
- Hands-on training in a simulated hotel environment
Baker College, Michigan
Associate degree in Food and Beverage Management, 2016 – 2017
- Cooperative hands-on work experience in a local restaurant
There are all sorts of courses that restaurant general managers can do, before they get the job, or afterward.
Short business management courses can be invaluable and there are lots of online options. These can add to both your management skills – of people, processes, and finances – and your basic business skills.
Another vital area of knowledge for most restaurant management jobs is point-of-sale (POS). There are various POS and management systems including TOAST, OpenTable, and Aloha.
There are quick, easy, distance learning courses that you can find online.
A sommelier course is another possibility that will help restaurant general managers further their careers. You might even want to get certified as a sommelier!
According to the Sommelier Trade Review, there are more than 200 wine schools in the US and lots of certification bodies. You can even study all about wine online.
- Online Business Management Course
- Intro to POS Systems
- Online Wine School course (WSoP)
Certification isn’t usually a requirement for restaurant general manager jobs, but having certain certifications can help to boost your chances of employment. Being able to show certifications on your resume might just get you the job.
The most common, and very worthwhile, certification restaurant operators subscribe to is ServSafe, a food and beverage safety training and certification that is administered by the US National Restaurant Association.
There are several different certifications available, catering for food managers, food handlers, those who serve alcohol, as well as certification that is focused on allergens and the workplace in general.
ServSafe Food Manager is an obvious choice to boost your employability. All you have to do is complete a course online and then write an exam.
The National Restaurant Association also had a Foodservice Management Professional (FMP) certification program until 2019. If you have the certification, mention it because it doesn’t expire.
The Certifying Board for Dietary Managers (CBDM) offers two certifications, the Certified Dietary Manager (CDM) and the Certified Food Protection Professional credential (CFPP). If you have a degree or sufficient training and experience, you can write the exam.
The National Wine School is the only certification that offers accreditation for sommeliers that is nationally compliant.
- ServSafe Food Manager, Food Handler, Alcohol, Allergens, Workplace
- National Restaurant Association FMP
- CDM & CFPP for managing dietary needs
Complete restaurant general manager resume sample
There are hundreds of job posts for restaurant general managers, so we scanned a whole lot and chose the one below as an example for a sample resume. We’re going to use it to show you how to write your own resume and make it as compelling as possible.
You’ll see that this is a restaurant general manager position in a prestigious hotel group well known for its hotels and bars. If you got the job, you’d be reporting to the company’s Director of Restaurants, Bars, and Events. Because this is a new hotel, you would also be part of a new team.
The job requires extensive experience and the company would like to employ somebody with a degree.
You will see that they would also appreciate previous Forbes 5-star standards experience, which refers to the only independent global rating for luxury hotels, restaurants, and spas.
Restaurant General Manager
Enthusiastic, hardworking restaurant general manager with experience in a Forbes 5-star hotel. Profit-driven and resourceful. Ready to develop top quality standards or service. Team orientated and driven to succeed. Passionate about maintaining customer service.
F&B ops | Customer care | Quality control | OHS | Excellent communication | Planning and management | Coaching and training | Team building | Independent and reliable
The Ritz-Carlton, Dallas
Restaurant General Manager, 2017 – 2020
Managed day-to-day food and beverage operations in the restaurants, worked closely with the marketing and PR departments to promote the hotel. Responsible for proper cash handling controls.
- Improved health and safety standards and introduced OHS workshops for staff
- Reviewed standards for all areas
- Took steps to improve the sales performance of restaurants and hotel bars
- Assisted the general manager with labor reports
Del Frisco, Dallas
Restaurant General Manager, 2013 – 2016
Maintained a professional restaurant image including staff dress and general cleanliness. Ensured positive guest service. Responsible for financial and admin duties were accurate and on time.
- Developed a feedback system for employees on ops and procedural issues
- Improved staff performance by conducting regular performance reviews
- Trained more than 100 new restaurant employees
- Introduced a monthly Best Server/Waiter award
Rosewood Resorts, Dallas
Food & Beverage Manager, 2011 – 2013
Responsible for coordination and supervision of all restaurant and bar operations. Assisted with banquets and room service. Worked in marketing and promotions. Supervised and mentored staff.
- Conducted regular inventories
- Developed and implemented F&B marketing programs for the hotel
- Interacted with guests and was voted the friendliest F&B Manager in the group
- Volunteered to ensure compliance with local liquor and health and sanitation legislation
- ServSafe Food Manager
The Art Institute of Dallas
Bachelor of Science in Culinary Management, 2008 – 2010
- SommDay School Service Workshop (Napa Valley Wine Academy)
When you write your restaurant general manager resume you must focus on industry issues as well as the specific requirement of the job you are applying for.
- The US Bureau of Labor Statistics predicts that the employment of food service managers, which includes restaurant general managers, will only grow 1% from 2019 to 2029. This means that applicants with experience stand to have the best job opportunities.
- Important skills that might not be highlighted in job descriptions mustn’t be ignored. These include the ability to give direction and take criticism. The role of any restaurant manager carries huge responsibilities and when you take on that position you’ll need to have the strength to do this. Make sure the skills you highlight in your resume indicate your strengths.
- You don’t have to include a resume objective in your resume, and you don’t have to show certifications. But both will help to strengthen your chances of getting the job that you want.
Tips from Experts
“Some key things include serving right. Food taste is also a necessity. First aid helps quite a bit too. To have that behind you will help on the resume. Social skills are a big part of the day.” – Angela Lowen, restaurant manager from Kelowna, British Columbia
“Being a restaurant manager is a bit like being a conductor in an orchestra who points his stick because he is hearing and seeing what the audience is seeing. The restaurant manager should be walking the floor and should know what’s going on.” – Ryan Gromfin, restaurateur and owner of The Restaurant Boss
“Do not over-edit your resume to include only the work experience that you believe is relevant to the position for which you are applying. Babysitting gigs show trustworthiness and restaurant/retail jobs show that you are outgoing and tenacious. Moreover, the more experience listed, the more likely you will have something in common with your interviewer, making you a more memorable candidate.” – Cristin Heyns-Bousliman, Blake’s Lotaburger, LLC
Whether you’ve worked as a restaurant general manager before, or this is your first punt at the job, you will need to sell yourself in terms of the requirements in the posting for the job you have decided to apply for.
Use what you have read in this article as inspiration and for guidance. As a restaurant general manager, you’re going to have to be able to communicate ideas successfully. Use your resume to communicate what you have to offer in the strongest possible way.