You don’t have to be a doctor or a nurse to have a successful career in a medical environment. You don’t even need more than a high school diploma to get into the field.
Whether you’ve been working as a medical receptionist or are planning a career change, you’re going to need a good, solid resume to make your application stand out from all the others. We are here to show you how.
Resume objective for a medical receptionist
Medical receptionists work in clinics, hospitals, doctor’s rooms, and management services organizations (MSOs), playing a key role in the operation of the business.
Receptionists are employed in virtually every industry including the field of medicine. According to the US Bureau of Labor Statistics (BLS), the job outlook for receptionists, in general, is as good as most other jobs, with a projected rise of 4% from 2019 through to 2029.
Furthermore, the BLS has reported that about 45% of all receptionists work in the social assistance and healthcare sectors.
The function of medical receptionists is similar to any other receptionist job except that you will be dealing with patients, which often takes a lot of patience!
It also helps to have some basic medical knowledge or understanding of at least procedures carried out by the hospital or the practice you are working in or hoping to work in.
Traditionally, a resume objective would detail the goals of the medical receptionist applying for a particular job. It detailed the person’s goals in relation to the job and generally repeated what was required for the job.
Today, a more personal Resume Summary is generally preferred. This should show very briefly how the employer will benefit from your skills, abilities, expertise, and experience.
Dedicated professional with experience handling a range of tasks from greeting patients and answering telephones to those involving admin and executive support. Skilled people-person with the proven ability to work with all types of personalities.
Resume skills for a medical receptionist
We scanned through scores of job posts for medical receptionists and found that the majority of them specified the need for courtesy and excellent communication skills.
Medical receptionists are invariably required to greet patients, answer telephones, send emails, and gather information from new patients.
We also noted the skills that most employers specify as well as those that are listed in resumes compiled by medical receptionists looking for jobs.
According to ZipRecruiter, the top 10 skills medical receptionists need to have are:
- Experience as a receptionist (which doesn’t necessarily mean experience as a medical receptionist)
- Customer service
- Healthcare experience
- Communication skills
- The ability to do electronic medical recording
- Clinic experience
- Data entry
- Bilingual – In the US usually English and another language, commonly Spanish or French
- Attention to detail
The BLS lists six top skills required for receptionists, communication, computer, customer service, integrity, interpersonal, and organizational skills.
The experts at Robert Half, a leading recruitment company that finds professional employees for all kinds of businesses, adds multitasking, prioritizing, technical (which includes computer skills), dependability, problem-solving, and initiative to the list.
The skills you include on your resume should show that you have what the company seeking a medical receptionist needs.
Excellent communication | Interpersonal | Integrity | Customer service | Admin & telephone skills | Organization | English/Spanish | Discretion | Computer MOS | Medical billing
Medical receptionist work experience
Some medical receptionist jobs require specific experience, though in general, work experience tends to relate directly to the skills required. Some will be skills acquired at high school or by taking courses (see Courses, below), while others will be learned on the job.
When we sampled medical receptionist jobs we noticed that there was considerably more emphasis on skills versus specified experience. We also noticed that a minimum period of experience was frequently mentioned, often at least one or two years.
When you create your resume, you will need to be sure that your experience shows that you have the skills and abilities required to do the job. For instance, if time management is called for, you could mention this as a recognized skill in a previous job.
Perhaps you were commended for certain abilities that are important for the new job. If so, mention them.
We have said that many of the skills required for jobs as a receptionist are transferable. So, even if you haven’t previously worked as a medical receptionist, but you do have experience as a receptionist in a different environment, you can include this in your resume.
Ultimately, try to relate your past experience to the requirements of the new position you are punting for.
Sample Work Experience
United Surgical Partners International, MO
Medical Receptionist – The Endoscopy and Colonoscopy Center, 2019 – 2020
Greeted patients at check-in. Answered incoming phone calls and scheduled office appointments. Verified demographics and insurance with patients. Collected co-pays, coinsurances, and deductibles on scheduled appointments.
- Studied and maintained adherence to Health Insurance Portability and Accountability (HIPAA) and the Occupational Safety & Health Administration (OSHA) regulations.
- Commended for my ability to calm and handle irritated and uneasy patients.
- Worked with frequent interruptions and was able to prove I could multitask.
- Thrived working in a fast-paced environment.
AdventHealth Medical Group, FL
Medical Receptionist – High-Risk Pregnancy, 2018 – 2019
Welcomed patients. Accurately updated, verified, and entered patient demographics (including billing and insurance) and processes, and scanned all forms into appropriate systems.
- Maintained an effective operational flow by communicating patient status to various team members, and kept patients apprised.
- Notified patients about test locations, patient portal use, and non-clinical follow-up actions.
- Responsible for respectfully requesting co-pays and outstanding balances.
- Managed cash control and decreased bad debts by 35%.
Receptionist – MSO, 2016 – 2017
Acted as a medical receptionist in a physician’s practice. Performed clerical duties and answered telephones. Scheduled patient appointments and received and greeted patients and their families.
- Maintained manual and computerized records and reports.
- Updated computerized master schedules and reschedules cancellations in terms of formal practice protocols.
- Reviewed daily patient schedules to anticipate medical record needs.
- Intervened when patients appeared to be uncomfortable or unusually ill or angry. Alerted the physician practice manager or a nurse when situations were disruptive.
Medical receptionist education
Most of the jobs we sampled when compiling this article required no more than a high school or equivalent diploma. However, many did require other skills including computer literacy and the ability to use Microsoft Office Suite (MOS).
Many available jobs were open to minors aged 16 years or more, however, there was invariably a condition that they continue in high school or a trade school or college until they graduated.
Additionally, there are many community colleges and vocational schools that offer training that will benefit those wishing to become medical receptionists, most resulting in a certificate of achievement.
For instance, Henry Ford College in Michigan offers a short Medical Receptionist Certificate of Achievement course that covers medical terminology, administrative medical procedures, processing health insurance claims, and computers in health care.
The Georgia-based Ashworth College offers an online medical receptionist training course that teaches real-world knowledge of what to expect in many medical settings.
Lane Community College in Oregon has a non-credit course for medical receptionists that teaches entry-level skills for employment in dental and medical front desk positions.
Some universities offer two- to four-year associate’s degrees for medical receptionists. Typically, graduates are awarded an Associate of Applied Science (AAS) degree.
The University of Montana
Medical Reception – Certificate of Applied Science, 2016 – 2018
Medical Receptionist Certificate of Completion, 2017
While many medical receptionists have learned computer skills including MOS at high school, there is always the option to take additional courses and improve these skills.
If you are considering taking courses, suitable options include medical terminology, medical coding, keyboarding (data), management of medical records, and anything related to healthcare information systems and software.
Courses that outline healthcare customer services or medical law ethics and bioethics would also be very useful and would be great on your resume.
There are also short courses at various colleges that offer key medical receptionist skills, some of which result in a certificate of completion (see Education above).
- Healthcare customer service
- Medical receptionist skills
As you know, medical receptionist jobs are available to school leavers with a high school diploma or equivalent. There are also generally no licenses, certificates, or registration required.
One certification that is sometimes required is Basic Life Support (BLS), which is an American Heart Association (AHA) initiative. The Association also offers a Cardiopulmonary Resuscitation (CPR) certification.
According to the AHA, the BLS course is designed for healthcare professionals as well as other personnel who need to know how to perform CPR and other basic cardiovascular life-support skills in a wide variety of medically-related settings.
The AHA BLS course teaches how to recognize life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations, and use an automated external defibrillator (AED) to automatically diagnose life-threatening cardiovascular symptoms.
It certainly makes sense for it to be a requirement for medical receptionist jobs in an environment that caters to critically ill patients.
Complete medical receptionist resume sample
We chose a typical medical office receptionist job that was advertised as an example that we have used to show you how to write a resume tailored for the position. Even if the job requirements differ, you can use this as a guide for your own resume.
You will notice that, like most receptionist jobs, a high school or equivalent diploma is required. Additionally, the company wants someone with at least a year of experience in a similar position.
Specific experience with computer applications and medical insurance is also wanted. Although the advert says “preferred,” which means it isn’t 100% essential to have all the experience specified, you are more likely to get the job if you have this experience.
Alternatively, you will have to show how else you can add value to the job.
The knowledge, skills, and abilities are detailed and should be addressed in your resume.
The physical demands are standard for this type of job and require general good health and relative fitness.
Medical Office Receptionist
Responsible, efficient, and highly ethical qualified medical receptionist with six years of experience. Worked with people from different lifestyles, and different ages and issues, from pediatrics to geriatrics. Considers confidentiality a priority.
Customer service & caring | Admin & telephone skills | Clerical & computer apps | Organization | Communication | Confidentiality & discretion | Time management | Team building | Medical billing & insurance
GoHealth Urgent Care, OR
Patient Coordinator/Medical Receptionist, 2018 – 2020
Welcomed patients and visitors to the Center and attended to their needs. Answered telephones, scheduled appointments, collected time-of-service payment, and assisted in the insurance verification process.
- Practiced the highest ethical and professional standards in keeping with GoHealth’s model.
- Open and accountable and frequently commended for the initiative.
- Accepted responsibility for diverse roles, obligations, and actions that influenced patient and customer outcomes.
- Actively innovative and creative when faced with obstacles and problems. Formally recognized for my problem-solving skills.
Legacy Health, OR
Clinic Services Specialist – Medical Receptionist, 2017 – 2018
Patient liaison combined with scheduling, insurance verification, registration, bookkeeping, and other roles. Regarded as a resource for other staff and expected to solve problems independently.
- Commended for being able to put patients at ease and answer questions and concerns.
- Physicians’ Medical Receptionist of the Year Award in 2018.
- Carried out coding and charge entries when required.
- Chosen to mentor three new staff members during 2017-2018.
ProActive Physical Therapy Specialists, OR
Front Desk Medical Receptionist, 2015 – 2016
Responsible for front desk scheduling, greeting patients, checking them in and out for appointments, answering phones, and emails. Collected fees and co-pays before office visits.
- Obtained pre-authorizations for patient visits and insurance verifications.
- Responsible for data entry, running reports, auditing, filing, and maintaining the front desk and reception areas.
- Managed, updated, and charted patient records in an EMR system.
- Responsible for patient and physician interaction in person and telephonically.
Mt. Hood Community College
Medical Receptionist Certificate, 2014
- Beginning Keyboarding
- Healthcare Customer Service
Becoming a medical receptionist is an attainable career for anyone who has the will and ability to work in the field. This is a rewarding job that is available to anyone with a high school diploma. But it also has its challenges, and some basic knowledge and understanding are required.
- Confidentiality is very important in any medical field, and since medical receptionists are privy to personal information, it is commonly cited as a prerequisite for employment.
- Time management is another very important element that medical receptionists need to master. Multi-tasking in a fast-paced environment is the order of the day. So, when you write your resume you will need to show that this is one of your skills.
- Medical receptionists also need the ability to work with a diverse population in terms of age and lifestyle. They need to be sensitive to other people’s needs and non-judgmental in their attitude. Show that you are.
Tips from Experts
“To be considered for top medical receptionist jobs it helps to have a comprehensive resume that shows, for example, that you are patient-focused, detail-orientated, and computer-savvy. It will also reflect that you are personable and courteous in all the interactions you have with patients and team members and skilled at anticipating the needs of a medical practice.” – Kim Isaacs, Monster’s resume expert and co-author of The Career Change Resume: How to Reinvent Your Resume and Land Your Dream Job (McGraw-Hill)
“You will need a top-notch (medical) receptionist resume to land the position you want most. Make sure you highlight these eight skills on your receptionist resume to stand out from the competition: communication, multitasking, prioritizing, organization, technical skills, interpersonal skills, initiative and problem-solving abilities, and dependability.“ – Robert Half (professional staffing services)
“The employment outlook for the Medical Receptionist is good, but very competitive especially for entry-level positions.” – Henry Ford College
If you are applying for a job as a medical receptionist be sure to note the requirements in terms of experience. Often employers will want someone with a year or more in a similar position. However, if you did reception work before moving into the medical field, it will often be advantageous to mention this experience.
Ultimately, your resume needs to show that you have the experience and background the employer is looking for. Craft your resume carefully to show that you have what it takes and will add value to the job.