A computer technician is a professional who repairs and works on computers. A career in this field can lead down several computer technology pathways, even leading technology leadership roles.
Computer technicians require logistics and analytic skills to diagnose and solve problems. They use expert customer service skills to interact with their clients and create strong client-customer relationships.
Computer technology is a growing field with steady projected job growth over the next ten years and the skill sets needed are growing and increasing, which requires individuals ready and willing to grow with it.
Resume objective for a computer technician
A computer technician is both customer service and technical; therefore, your objective should highlight your skills and expertise in both areas.
Often computer technicians have to walk people through the steps of fixing their computer remotely, or they need to be able to explain to clients why a problem happened and how to prevent it.
Being able to communicate a technical process in layman’s terms efficiently is pivotal in the career.
Experienced and knowledgeable computer technician with 10+ years of experience responding to help desk calls, making repairs, and providing technical support; I am currently seeking a position to apply my computer, device, and equipment repairs expertise in a fast-paced environment where I can continue to learn and grow as a professional.
Resume skills for a computer technician
Successful computer technicians possess computer technology skills as well as excellent customer service skills.
When it comes to the technical side of things, Insureon.com highlights skills needed include troubleshooting, installations, and updating.
New software updates seem to be frequently happening, so techs need to possess a strong knowledge of current updates and understand how to install them and make them user ready.
Computer technicians should understand interfaces, phones, printers, monitors, and any other device that may need to interact with a computer.
Additional skills should include LAN/WAN networks, internet security systems, computer systems, and IT.
Interpersonal skills are also essential as you will often be serving in a customer service capacity. Active listening and the ability to dictate oral directions are crucial skills for this field.
Install/Configure Software | Imaging | Equipment Repairs | Installing Updates | Managing Computer Accessories | WiFi Troubleshooting | Routers | Modems | Relay Directions Remotely | Active Listening
Computer technician work experience
Computer technicians are just as likely to work on staff for a large company or institution as they are to work for a firm that contracts out their services.
Technicians who work for contracting companies should expect to travel and have the skills to work with various people in different fields.
Chron.com discusses a computer technician’s work environment and mentions that it is also a possibility that some techs do much of their work remotely, particularly those who fix software and operating systems.
Many jobs also require a certain amount of physical strength, as technicians often have to lift and move heavy equipment pieces.
All of this goes to show that when you work as a computer technician, you can expect your day to day schedule to vary significantly.
Sample Work Experience
Computer Technician, 2013-current
Serviced and repaired Macs, iPhones, iPads, and other Apple devices.
- Assisted costumers in protecting and saving data
- Installed and configured software
- Repaired devices and replaced cracked and broken screens
- Received 4.5/5 star reviews from customers
- Troubleshoot issues remotely
PC Technician, 2006-2013
Installed, maintained, repaired, and modified user devices both remotely and in the field.
- Troubleshoot technical issues related to user end equipment and software
- Installed and configured software
- Received an average of 92% positive feedback from clients
- Repaired monitors, printers, pagers, and tablets
Anne Arundel College
Computer Laboratory Technician, 2004-2006
Assisted students who were working in the college’s computer laboratory with technical issues, troubleshooting, software fixes, and bugs.
- Quickly escalated problems not resolvable
- Assisted clients via telephone as needed for remote questions
- Installed and configured applications and software
- Made minor repairs to printers, scanners, and other devices
- Worked productively with minimal supervision
Computer technician education
Quite a few computer technicians obtain a four-year degree in computer science or related field. Still, it is not a requirement of many companies as there are entry-level positions available with only a high school diploma.
However, many in the field seek out at least an associate’s degree as having a college degree can open the door to future opportunities, particularly those in management, which pay higher salaries.
There are also technical and trade schools in place of college; individuals can attend to obtain the knowledge needed to begin a career as a computer tech.
Working as a technician is a hands-on career, so itonlinelearning.com suggests that individuals practice building computers and repairing them to gain experience.
Career Technical Institute
Associate of Applied Science IT Help Desk Professional, 2000 – 2002
Computer technicians have the ability to earn certifications in a wide area of skills.
Companies such as Microsoft and Apple offer certifications specific to their devices and software.
Business News Daily wrote in a 2019 article that the CompTIA A+ is the “granddaddy and best known of all hardware credentials.”
The credential has been around since 1993 and is found in more job postings than any other computer technician credential.
Other credentials to consider are the ACMT, BICSI Technician, CCT, ACA, and RCDD.
- Apple Certified Support Professional (ACSP)
- CompTIA A+
Complete computer technician resume sample
In this next section is a photograph of a job listing for a computer technician. Following a summary of the listing’s key factors, there is a complete resume example and template.
This job posting mentions key skills and traits they are seeking in a computer technician, and you will notice a solid blend of technical and soft skills.
This ad does not mention any specific education or training requirements, but they do ask for a minimum of 2 years’ experience.
Skilled and hardworking computer technician with nearly thirteen years of experience working with computers and related devices. Proven record of high-quality customer service and TIA A+ certified.
Windows OS, MS, Active Directory | IT Equipment Repair | Break Fix | Installation and Set up Software | Imaging | Ticketing Systems | Detailed Documentation | Remote Directions | Router Installation | Mac and PC Experience
Five Twelve, LLC.
Remote Technician, 2017-Current
Assist clients with troubleshooting, repairs, and other services remotely.
- Test workstations, printers, servers, peripherals, and teleconferencing equipment
- Conduct site surveys
- Install and configure workstations and associated cabling
- Deploy new hardware and break/fix incidents
Computer Repair Technician, 2012-2017
Repaired, troubleshot, and solved computer issues for both residential and commercial clients. Worked on Macs, PC, Tablets, Phones, and other related devices.
- Traveled upwards of 50 miles
- Completed installation and set up
- Recommend software updates and upgrades
- 94% customer satisfaction rating
Technology Resource Experts, LLC.
Desktop Technician, 2008-2012
Provided technical, operations, and training support to users of new end-user equipment and provided leave behind materials and information.
- Performed tech refresh installs
- Installed, tested, and documented applications software programs
- Repaired and troubleshot printers, scanners, and BlueTooth devices
- Assisted in protecting and saving data
- Dell Technologies Unified Workspace 2020
- Comp TIA A+
University of Maryland
Bachelor of Science in Information Technology, 2005-2008
At the most basic of levels, computer technicians fix, troubleshoot, and work with computers, but those who work in the field have exponential opportunities for job growth and job diversity.
With projected job growth of 8% over the next decade, the career will continue to modulate and grow as fast as the jobs do.
Those looking to break into the field should start by obtaining a solid background in computer information and knowledge of how to repair computers, tablets, and related devices.
- Formal education is not required, but technical know-how is a necessity
- Customer service is an essential part of the role
- Certifications can improve your job outlook
Tips from Experts
“As a rule, software systems do not work well until they have been used, and have failed repeatedly, in real applications.” — Dave Parnas, Software Engineer Pioneer
“When debugging, novices insert corrective code; experts remove defective code.” — Richard Pattis, Professor at the University of California, Irvine’s Donald Bren School of Information and Computer Sciences
“Your most unhappy customers are your greatest source of learning.” — Bill Gates, Co-founder of Microsoft
Computer technicians are responsible for learning, maintaining, and updating a bevy of technical skills regularly.
It is a career that requires continuous learning and growth from its participants but will likely never have two days that are the same.
Computer technology is perfect for those who possess a passion and know-how related to computers and the right blend of personality and customer service to get the job done.