A branch manager is responsible for everything that goes on within a branch, such as implementing productivity strategies, hiring new staff, monitoring staff performance and making sure staff is properly trained and prepared for their work responsibilities.
It is also up to the branch manager to assess strategies and business risks, and to build valuable customer relationships.
So, how do you go about when applying for a job as a branch manager? The first step is to write an impressive branch manager resume (see our full resume sample at the bottom).
Resume objective for branch managers
When it comes to manager positions, the recruiter is likely to look for a specific type of person – someone who can lead and motivate the staff, and keep business going. When writing a resume it can be hard to showcase these qualities, and including a resume objective can be the solution.
You also need to demonstrate the ability to multitask, along with strong analytical skills and industry familiarity.
It is not an entry level job and most positions require a certain experience, and the resume objective is your one chance to show personality and ability. It works almost like a summary of your resume, and if you can hook the recruiter here – chances are he or she will continue reading.
As a branch manager, organizational skills are essential, as well as being a leader, understand the importance of customer service, having a degree and preferably management experience.
According to Indeed.com – one of the most popular job sites on the internet – you also need to be a strong communicator, which should also be listed.
Leadership | Excellent Communication | 7+ Years of Banking Experience | Analytical Skills | Multitasker | B.A in Business Management | Math | Results-Driven | Goal-Oriented | Technical Writer
Resume skills for branch managers
Every resume should have a skill section, where you list skills that are directly related to the position you seek. As a branch manager, you need excellent writing skills and communication skills, and you should preferably have a Bachelor’s degree or higher.
Previous experience can also be mentioned among your skills, and you should try to find a good balance between soft skills and hard skills.
Personality traits that are desirable for a branch manager are organizational skills, detail-orientation, people skills, and the ability to lead, provide guidance and multitask.
Due to the nature of the work, it would also be good to mention administrative experience and skills, like knowledge of Word, Excel and other relevant computer programs.
When doing further research, we found that sites like MyMajors highlight the importance of problem-solving skills and being a good speaker, as this is essential to effectively communicate and lead staff.
The easiest way to determine what skills to include is to stop and ask yourself – what responsibilities would you have if hired for the position, and what skills are required to be successful working such a job?
Proactive | Multitasker | Leadership | 4+ Years of Experience | People Skills | Interpersonal Skills | Microsoft Word | Excel | B.A in Business Management | Communicative | Driven
Branch manager work experience
There are few better ways to show your competence than with past work experience. If you can show that you have worked as a manager in the past, or even better, as a branch manager – this will automatically tell the recruiter or hiring manager that you know what to expect from the job.
We surveyed real branch manager job posts to see what tended to be asked for, and most required at least 2 years of relevant work experience.
Few defined what would be considered relevant, so anything related to banking, management and leadership tends to look great on a branch manager resume.
If you have had a long career, then you can single out the most relevant work experience. The reason for this is that the business changes and the hiring manager might not be too impressed by a job you had 40 years ago.
Sample Work Experience
Citi, Brooklyn, NY
Branch Manager, 2014 – 2020
Administered overall operations, customer service performance, HR and branch sales. Performed risk assessment, monitored staff and oversaw general compliance and branch controls.
- Implemented new marketing strategies to boost sales.
- Consistently surpassed sales goals and targets.
- Created and processed loans and relevant documentation.
- Met and exceeded set-up goals weekly for 6 consecutive years.
Blossman Gas, Ocean Springs, MS
Branch Manager, 2012 – 2014
In charge of making sure customers got top treatment both in-person, over the phone and through email. Supervised delivery scheduling, workplace safety and worked to promote a positive work environment.
- Offered a promotion to senior branch manager after only 4 months.
- Worked closely with both universal bankers and personal bankers, to create important business relationships and boost sales.
- Demonstrated an excellent ability to make educated financial decisions that benefitted both branch and company.
- Conducted monthly and quarterly audits to ensure quality and transparence.
Airgas Inc, Merced, CA
Branch Manager, 2007 – 2012
Managed strategic opportunities and risks, managed finance questions, monitored daily activities and supervised department budgeting to ensure maximal branch efficiency.
- Directed staff and implemented new standards and business plans.
- Developed and implemented a new training strategy for the staff, to integrate them quicker and more efficiently.
- Successfully doubled revenue deposits and increased sales by 34% during the first year of employment.
- Responsible for depositing daily cash amounts directly into the branch’s account.
Branch manager education
Study.com cites the U.S. Bureau of Labor Statistics when stating that it is necessary to have a Bachelor’s degree for a branch manager position, preferably in finance, business administration, accounting or similar.
Having a degree not only looks good on your resume, but it prepares you for all the administrative work that comes with a management position.
An irrelevant bachelor’s degree is still better than no bachelor’s degree, and you can easily compensate with an abundant skill section or with adequate work experience.
During our research, we looked at both branch manager resumes and job posts for branch managers, and approximately 45% of the resumes included a master’s degree, while slightly fewer job posts required it.
University of Texas, Dallas, TX
Master in Marketing, 2005 – 2007
University of Texas, Dallas, TX
Bachelor in Business Administration, 2001 – 2005
- GPA: 4.0
There is no requirement for a branch manager to be licensed or certified, but having certification is an advantage when applying for a job and in order to do an excellent job once hired.
You can obtain CFP certification through the Certified Financial Planner Board of Standards, or opt for a CPA certification which includes an exam and is issued by each individual state.
While sampling resumes, surprisingly few included a certification, but don’t take this as an indication of it being unnecessary, and instead, look at it as a chance to stand out if you are certified.
- Certified Public Accountant (CPA)
- Certified Financial Planner (CFP) certification
Complete branch manager resume sample
Writing a resume for a branch manager job requires you to pay close attention to the job post or work description, as it tends to hold important information that could help catch a hiring manager’s interest.
We picked out a real job post to further demonstrate how to adapt your resume to requests and requirements mentioned.
Here in the first section, we can see all the requirements for the position. The branch needs someone who can coordinate sales, communicate effectively with customers and train and hire new staff.
It is important to focus on these requests when writing your resume objective and skills, where you can highlight that you are a person who can handle such responsibilities.
The requirements for the position is a bachelor’s degree in a related area, but the branch is open to a candidate who has certain work experience instead, or a combination of both.
Independent and success-driven professional with 13 years of experience in the banking industry. Highly focused on achieving goals and developing professionally, passionate about top-notch customer service and an excellent communicator with a Bachelor’s degree in finance.
Goal-oriented | Bachelor in Finance | 13 years of experience | Problem-solver | Excellent knowledge of math | Leadership training | Technical writing | Flexible | Staff training
PNC Financial Services Group, Chester, MD
Senior Branch Manager, 2014 – 2020
Implemented bank policies and monitored staff efforts to ensure top customer service and ultimate safety during consultations and transactions. Maintained relevant security protocols.
- Increased annual branch sales by 22.6% per annum over the course of 5 years.
- Introduced strategic marketing initiatives which significantly increased new business.
- Recruited, screened, interviewed and hired 11 new company staff members.
- Cultivated and maintained strong relationship with both vendors and customers.
PNC Financial Services Group, Chester, MD
Branch Manager, 2010 – 2014
Supervised the daily branch activities and was in charge of the hiring process, training and introduction of new staff members. Developed and implemented proactive sales plans.
- Initiated an analysis of branch profits and loss, to identify room for improvement.
- Provided staff with continuous training in and information about policy updates and changes.
- Expanded the customer base by identifying new market segments.
- Accountable for risk management of the branch and banking center.
PNC Financial Services Group, Chester, MD
Assistant Branch Manager, 2007 – 2010
Assisted the branch manager with staff monitoring, sales plan development, the planning of promotional activities and with managing branch funds and budgets.
- Promoted to Branch Manager after 6 months on the job, which was faster than the average promotional rate.
- Impressed management by improving the hiring protocols, to save the branch both time and money.
- Recognized a flaw in the sales plans, and prevented a significant financial loss.
- Improved the overall office morals by focusing on bringing staff together to improve teamwork.
The University of Maryland, Baltimore, MD
Bachelor in Finance, 2003 – 2007
When you apply for any job in the banking industry, it is important for your resume to look professional, and this becomes even more important when pursuing a branch manager job.
Before you send out your next application – make sure you’ve taken the following into consideration.
- Demonstrate leadership skills in your resume objective, skill section and when listing past work experience.
- A bachelor’s degree is usually required, but some branches may accept work experience as a substitute.
- No certifications are required to work as a branch manager, but certifications like CPA and CFP could help your resume stand out from that of other applicants.
Tips from Experts
“A resume is your first point of contact between you and your dream employer. Unfortunately, in the corporate world, a first impression can be a last impression too. I bet that your present resume or CV does not reflect the way you are as a professional” – Fillip Consultancy Services
“My final advice for someone considering entering the banking industry, specifically as a branch manager is – be patient.” – Mark, Branch Banking Manager
“Typically speaking, in a batch of 100 resumes, you are going to have 30 with obvious errors. But, then you are going to have 10 candidates that are really strong, and they are going to get an automatic first-round interview.” – Naasir Ramjaun, Founder of the High Finance Graduate
Before you apply for a new job as a branch manager – make sure you go over your resume and adapt it to the job post accordingly. Every job will have not only different requirements, but highlight different skills and value certain personality traits, and this can be used in your favor.
Don’t forget that a job as a branch manager is a position that requires experience and specific expertise, so don’t underestimate the importance of filling out these sections carefully.