Even though jobs for bank tellers are on the decline due to automation technology and online banking, there are still plenty of jobs advertised. But if you’re going to get a good job as a teller, you’re going to need a compelling resume that shows you have what it takes.
We’re going to show you what to do to stand out among all the other applicants, and how to write a resume tailored for a particular job post.
Resume objective for a bank teller
Objectives are not compulsory for bank tellers, but they are a way to get noticed when recruitment managers wade through multiple applications.
According to the recruitment company, Monster, even though career summaries are more common on resumes nowadays, an objective is great for bank tellers applying for entry-level jobs.
You will usually be able to see from the job posting what kind of employee a bank is looking to hire when they advertise for bank tellers. In fact, most banks and other financial institutions list the qualities they are looking for in applicants.
Often, large companies use applicant tracking systems (ATS) to sort suitable resumes from unsuitable ones. Be aware that what they are looking for are keywords that tally with their requirements.
Pay careful attention to the job posting and see how close you can match your skills, abilities, and experience to the job description.
Remember, too, when you apply for a job as a bank teller, the bank hiring you might insist on a background check. So always add something that highlights your trustworthiness and ethical behavior.
Ultimately, you need to show the recruitment manager that you have what it takes to add value to the bank teller position you are applying for.
Motivated bank teller with three years of experience, keen to join the dedicated team at XYZ Bank. Thrives on personal interaction and embraces the customer-comes-first ethic.
Resume skills for a bank teller
As a bank teller, you are the public face of the bank. It is you who constantly connects with customers, so customer service skills are essential.
As the U.S. Bureau of Labor Statistics’ (BLS) Occupational Outlook Handbook points out, customer-service skills include being helpful, patient, and friendly. You need to understand bank protocol and operations so that you can meet customer needs and explain service options to them.
Bank tellers also need strong math skills because they count money all the time – particularly arithmetic, which involves addition, subtraction, multiplication, and division – even if you use a calculator! It’s important to be able to calculate using large numbers that almost always involve decimals.
You also need to be detail orientated because errors when dealing with customer’s money could have serious repercussions.
Other skills include concentration, accuracy, and speed.
Patience | Interpersonal skills | Friendliness | Concentration | Math, and arithmetic | Detail-oriented | Customer service | Communication
Bank teller work experience
All banks offer on-the-job training, even if you have worked as a bank teller before. This is because banks have their own intricacies and ways of doing things.
There will, of course, be similarities including experience handling money efficiently.
Even if you state on your resume that you have considerable experience, many banks ask applicants to take aptitude tests so they can judge for themselves. These often involve solving mathematical calculations without a calculator.
Don’t ever forget that work experience is essential if you want to work your way up the ladder to become a head teller or make your way towards a managerial position in a bank.
Because so much training is done on the job, continued learning at work will often open up new employment opportunities.
It is best to list work experience that relates directly to being a bank teller. There is no point in listing jobs you had during high school vacs serving food or walking people’s dogs!
If you don’t have a lot of experience, just keep it short and accurate.
Sample Work Experience
Western Alliance Bank, NV
Bank Teller, 2018 – 2020
Worked under direct supervision accepting commercial and individual checking and savings deposits, loan payments, and cashed checks within authorized limits.
- Verified cash and ensured that checks were endorsed properly.
- Made sure that all the necessary deposit documents were completed and signed.
- Verified that items meet negotiability standards and hadn’t been altered in any way.
- Placed stop payments and holds and responded to requests for credit information.
- Responded to customer inquiries and always provided friendly, courteous customer service.
First State Bank of Uvalde, TX
Full-time Teller, 2016 – 2017
Provided prompt, efficient, and friendly service to customers. Acknowledged customer needs with suggestions that were appropriate to the bank’s services. Received commercial and individual checking deposits, verified cash and endorsements.
- Accepted checks for cashing and paying. Verified endorsement, validity, and funds.
- Paid withdrawals after verifying balances and signatures.
- Handled account modifications, inquiries, and member research requests.
- Accepted stop payment requests, checked reorders, and addressed changes. Distributed these to proper personnel for processing.
- Awarded the annual Friendliest Bank Teller in the Branch Award in 2017.
North Shore Bank, WI
Bank Teller, 2014 – 2015
Worked in a challenging sales referral role actively engaging customers in meaningful conversations that were intended to identify cross-selling opportunities.
- Made more than 150 qualified referrals to other branch personnel and branch business partners.
- Reached out to customers via telephone and in person and developed banking relationships to inform customers of the bank’s products and services.
- Learned a whole new set of skills as a teller.
- Awarded The Bank of You – Together Achieving More award for 2014.
Bank teller education
Most bank tellers have a high school diploma and are trained for about a month on-the-job by a head teller or supervisor.
Large banks often start new tellers off with a week of classroom training before they start working under close supervision.
Some banks prefer to employ tellers who have attended bank teller training at a community college. For example, First Bank guarantees it will offer interviews with people who have successfully completed the Richmond Community College bank teller training course, Banking Fundamentals.
The course, offered by the North Carolina-based college, is open to candidates with a high school or general education diploma (GED).
Topics include customer service, teller responsibilities, daily transaction procedures, payment functions, suspicious activity reports, regulations that affect banks and banking, and banking trends. They also have compliance examinations.
The Independent Community Bankers of America’s Community Banking University offers an online Teller Specialist certificate program.
The American Bankers Association (ABA) offers a Bank Teller Certificate that leads to a certificate. Students have up to a year to complete the course.
The American Institute of Banking (AIB) also provides training and education to the banking industry, including diploma courses.
According to Study.com, programs often also include courses that cover the history of banking, business communication, business etiquette, as well as the all-important topic, customer service.
American Bankers Association
Bank Teller Certificate, 2016
The basic training that bank tellers get including learning how to balance cash drawers and to verify signatures. They are also taught how to use the computer software used at the back, as well as the financial products and services offered by the bank.
With this in mind, if you are applying for an entry-level job straight out of high school, you might benefit from taking courses that teach you some of these elements before you put in your application.
Courses won’t necessarily help you to develop skills and abilities, but they will give you solid background knowledge.
Suitable courses include word processing, accounting, virtually any business topics, human relations, customer services, and business communication and marketing.
- Core Banking
- Human Relations for Bank Tellers
- Ethical Issues for Bankers
- Tellers Basics Suite
The American Banking Assocation (ABA) awards professional certifications to financial services professionals who pass rigorous exams and maintain their level of knowledge with continuing professional education.
While these certifications are aimed at people in the banking industry, they are not intended for bank tellers.
Complete bank teller resume sample
When we sampled job posts for bank tellers, we chose this advert for a head teller at First Bank in Winston-Salem in North Carolina. This is the bank that supports students who attend the four-month Richmond Community College Fundamental Banking course for bank tellers.
You will see that the essential functions required of the head teller are comprehensive and meticulously detailed in the job post. When you know exactly what is expected of you it is easier to ensure that your resume meets the needs of the job description.
You will also see that the job requirements for this job entail considerably more responsibility than what is expected from junior bank tellers.
From the section above that details the knowledge and experience expected of applicants, you can see that a high school diploma is the only education required. But skills and experience are needed. You will need to concentrate on showing how your skills, abilities, and experience fit the job description. The closer, the better.
Head Bank Teller
Highly efficient, meticulously accurate bank teller with five years of experience in financial institutions, including First Bank, Rockingham. Ready to embrace a leadership role that involves training and staff support.
Leadership | Interpersonal interaction | Math & calculations | Trustworthiness | Written & verbal communication | Computer skills | Common sense | Patience | Customer service
First Bank, NC
Teller II, 2019 – 2020
Performed routine and intermediate branch and customer services duties. This included accepting retail and commercial checking and savings deposits, processing loan payments, cashing checks, and saving withdrawals.
- Promoted business for the bank by maintaining good customer relations and referring customers to appropriate staff for new services.
- Helped to increase the bank’s customer base by 15%.
- Assisted with night depository duties.
- Assisted in opening and closing the vault every day as well as balancing vault currency and coin.
- Operated computer terminal and a personal computer to process account activity, determine balances, and resolve certain problems.
F.N.B. Corp., NC
Teller, 2018 – 2019
Responsible for providing customers with timely, courteous, and professional paying and receiving services. Promoted the sales and referral process, maintained and balanced daily transactions, and performed various operational duties.
- Identified and achieved individual weekly referral goals set by the branch manager. Regularly exceeded these goals.
- Processed deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, ATM action updates.
- Requested MasterCard/Visa/Discover card transactions and prepared and issued money orders, cashiers, and travelers’ checks.
- Maintained daily transactions and balances according to established bank schedules by researching outages and balancing a drawer accurately and timely without assistance.
- Processed wire transfers, issued and redeems savings bonds, made stop payments, treasury, tax, loan, and other transactions, and sorted money for bank ATM.
PNC Financial Services Group, NC
Teller, 2016 – 2017
Provided exceptional customer service and performed high-volume customer banking transactions with 100% accuracy. Educated customers on new technology and developed banking product referral opportunities.
- Referred more than 100 new customers to the bank.
- Was acknowledged as having successfully delivered a unique customer experience that was aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
- Performed lobby engagements to connect with customers and position PNC products to meet their needs.
- Educated customers on options for managing financial transactions by leveraging technology, tools, and resources.
Richmond Community College
Studied the Banking Fundamentals course, Feb -June 2016
- Compliance and Banking Trends (First Bank internal course, 2019)
When you create your bank teller resume, you need to show how you will add value to the position. Because it’s an entry-position bank job and one that is on the decline, you must concentrate on ways to make your resume shine.
- An objective is a good way to be noticed, but it needs to be short and to the point. Using keywords that you identify in the job description and/or on the bank website can help to ensure you are one of the lucky applicants who gets an interview.
- Find out if the bank or financial institution supports any bank teller courses in your area. If they do, it might be worth your while signing up to get a bit of training that they acknowledge is worthwhile.
- Experience is always an important element on a bank teller resume, but if you don’t have much (or any), don’t be tempted to include irrelevant jobs you might have had while you were at high school, or even after you graduated. Stick to jobs that relate to the job you want – a bank teller!
Tips from Experts
“You don’t need experience to get a job as a bank teller but you do need to have mathematical, customer service, and personal skills. Make sure you share all of these on your resume.” – Jonathan Miles, CEO of Bank Services Recruitment
“Friendliness and the passion to work with people are very important. You need to be a good communicator. You need to have patience and be a respectful person.” – Evall Morkel, Teller, Standard Bank
“In the banking industry keeping customers happy is a team effort. When you write your resume you must show that you are a good team player.” – Aaron Kimble, former bank teller
We have provided tips and ideas for you to use when you compile a new resume for a bank teller job you are keen to get. Use them any way you can, but be honest and don’t claim skills or abilities you don’t have. Remember that all banks are happy to train promising candidates on the job.